By Andrew Griffiths
This booklet has a few magnificent principles. but it may still point out that the booklet is designed for companies who hire employees. As a one individual enterprise there have been many rules that i could not use - corresponding to telling your employees find out how to method buyers, getting suggestions from employees, staring at your employees whereas they're facing shoppers etc
I came across myself skipping over pages to get to the subsequent concept that used to be appropriate to my state of affairs.
If you do not hire employees you can be a bit disillusioned during this e-book because it has many counsel you cannot use. when you do hire employees - you'll likely love this booklet as one can use all of them.
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Additional info for 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
The main aim of this tip is to encourage you to look at ways of speeding up the service that you offer and making any delays more enjoyable (or at least less miserable). 23 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS 14 Is the background music too loud? Have you ever gone out for a quiet meal only to find that the staff have the stereo pounding loud music into every corner of the restaurant? Background music can be very enjoyable, but loud music can be intrusive and a real irritant for customers.
When the owner of the business is too busy to talk to the people who pay the bills, there is a problem looming. It is important to remember that without customers, there is no business. I recommend that, occasionally during your working day, you stop what you are doing and take a few minutes to talk to your customers. 8 UNDERSTANDING YOUR CUSTOMERS 6 Encourage your customers to give you their opinions We all need feedback from our customers. We need to know that we are giving them what they want and if there are any problems brewing.
9 #10 #11 #12 #13 #14 #15 #16 Is it easy for people to visit your business? Is the entrance to your business inviting? Does the layout work? Instil confidence in you and your products Are there ways to speed up your customer service? Is the background music too loud? Cleanliness is essential Appearances deteriorate over time 16 YOUR WORKING ENVIRONMENT 9 Is it easy for people to visit your business? Getting to your business is an important aspect of customer service. If someone has made the conscious decision to visit your business, you have to make certain that it’s as easy as possible for them physically to get there.
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones by Andrew Griffiths